At DigitalYoog Media, we are committed to delivering exceptional services and ensuring our clients are satisfied with the outcomes. However, due to the nature of our business and the resources invested in each project, we have a strict no-refund policy. Please read the following terms and conditions carefully to understand our stance on refunds.

No Refund Policy

1. Services Rendered: Once a service has been provided, whether partially or fully, we do not offer refunds under any circumstances. This policy applies to all our services, including but not limited to digital marketing, public relations, content creation, web development, and app development.

2. Customized Solutions: Our services are tailored to meet the specific needs of each client. As a result, considerable time and resources are invested in customizing our strategies and solutions. Therefore, once the project has commenced, refunds are not possible.

3. Initial Consultations and Assessments: Any fees paid for initial consultations, assessments, or preliminary research are non-refundable. These preliminary services involve significant effort and time from our team, and therefore, are not eligible for refunds.

4. Prepaid Services: Payments made in advance for services to be rendered in the future are also non-refundable. This includes retainers, prepaid packages, and any advance payments made for ongoing services.

5. Change of Mind: We understand that circumstances may change, and you may reconsider your decision to use our services. However, we do not offer refunds based on a change of mind once the agreement is in place and work has commenced.

Quality Assurance

While we maintain a no-refund policy, we are committed to ensuring that our clients receive the highest quality of service. If you have any concerns or issues with the services provided, we encourage you to contact us immediately. We will work diligently to address any problems and ensure that you are satisfied with our work.

Dispute Resolution

In the event of a dispute regarding the services provided, we recommend the following steps to reach a resolution:

1. Contact Us: Reach out to your designated account manager or our customer service team to discuss your concerns. Open communication is essential to resolving any issues effectively.

2. Review and Feedback: Provide detailed feedback on the areas of concern. This helps us understand the specific issues and work towards a satisfactory resolution.

3. Mediation: If an amicable resolution cannot be reached through direct communication, we may suggest mediation as an alternative dispute resolution method.

Policy Modifications

DigitalYoog Media reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:

DigitalYoog Media
Email: admin@digitalyoog.com
Phone: +91-70008-97284
Address: 1/97, Om Heera Panna Mall, Andheri West, Mumbai 400102

We appreciate your understanding and cooperation. Thank you for choosing DigitalYoog Media. We look forward to working with you and delivering exceptional results for your business.